Twenty answers, at the length they deserve

Yes, for the scope you booked. If we arrive and the property is substantially different from what was described — three bathrooms rather than one, or a property that has not been cleaned in a year — we ring you before starting rather than surprising you on the invoice.

Two to three days for a regular clean, a week for a deep clean, and same-day is often possible for afternoon slots. The availability strip on this site shows how it works; on a live build it reads from the real diary.

No, and most customers are not. You can leave a key, give us a code, or let us hold a key in a numbered safe at our office. Key holding is free on recurring plans and covered by our insurance.

Card on completion, or automatically after each clean on a recurring plan. No deposit, and nothing is charged before the work is done.

Free up to 24 hours before the clean. Inside 24 hours we charge 50%, because the cleaner has already been scheduled and turned other work away. Recurring customers get one free late change a quarter.

A regular three-bedroom house is two and a half to three hours for one cleaner. Deep cleans run five to seven. The quote tool on this page gives you both the total hours and how long the team will actually be on site.

Everything. Cordless vacuums with HEPA filters, steam cleaners, colour-coded cloths laundered at 90°C between properties, and all chemistry. We never use your machines or your products.

Tell us within 24 hours with a photo and we come back and put it right free. No inspection visit first, and no discussion about whether it counts.

We are insured to €5 million and we tell you the moment it happens rather than hoping you do not notice. Claims are handled directly by us, not by pointing you at an insurer.

Not on a regular clean — they take 45 and 25 minutes respectively and would eat the visit. Both are extras on the quote tool, and both are included as standard in a deep clean.

Tell us when you book and we will note it on the job. Every vacuum runs an H13 HEPA filter, and we can switch to fragrance-free chemistry across the whole property at no extra cost.

Every one, before their first job, and re-vetted every three years. They are directly employed rather than subcontracted, so we know exactly who is in your home.

Yes. On recurring plans you get a named cleaner and a named backup, and we do not change either without telling you first.

5% monthly, 10% fortnightly and 15% weekly, applied to every clean. The savings calculator on the pricing page shows what that comes to over a year at your own clean price.

No. Every plan is cancellable with two weeks notice and there is no minimum term. If a discount has been applied to cleans already delivered, it stays applied — we do not claw it back.

We work most of them. Where we do not, you are offered an alternative slot in the same week before the date arrives, and recurring customers get first refusal on those slots.